At Thrive Apothecary, we stand behind the quality of our products and want every customer to have a great experience.

Due to health, safety, and regulatory guidelines, we can only accept returns or issue refunds for defective products. Please review our policy below:

• Defective or Damaged Products
  If your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery at info@thrivetx.com. Our team may request photos or additional information to verify the issue before approving a replacement or refund.
• Opened or Used Products
  For safety reasons, we do not accept returns or issue refunds for opened or partially used items unless a verified defect prevents proper use.
• Refunds
  Once a return is approved and received, refunds will be issued to the original payment method within 5–7 business days.

To begin a return, email info@thrivetx.com with your order number and a brief description of the issue.

We appreciate your understanding and continued support of our mission to provide trusted, doctor-approved cannabis products to our community.